Support

If a payment didn't go through, was charged twice, or you're not sure it completed, email us with your payment reference and we'll check.

If your session link won't open, says it has expired, or says it has already been used, contact us and we'll help you sort it out.

You can request a refund within 24 hours of payment. See our Refund page for details, or just email us.

Dr. Eric is a voice-only session, so your browser needs microphone permission. If your microphone isn't working, check that you've allowed access for the site and that no other app is using it. If it still won't connect, email us.

Email support@dreric.ai. Please don't include sensitive health details — a short description of the payment or session issue is enough.